Refund & Cancellation
How coordination fees and supplier refunds are handled. Last updated: April 2026.
Coordination fees
Our coordination fees reflect work performed: discovery, options, vendor outreach, change handling, and documentation. Coordination fees are typically non-refundable once work has commenced. Specific terms are documented per engagement.
Supplier refunds (airlines, hotels, etc.)
Refunds for third-party services (airfare, lodging, ground transport, etc.) follow the policies of those providers. We do not control those policies and cannot guarantee outcomes. We coordinate refund requests on your behalf where authorized.
Cancellation
To cancel an engagement, notify us in writing via email. Cancellation does not retroactively refund coordination work already performed. Pre-paid retainers and unused service credits are handled per the engagement terms.
Disputes
If you disagree with a fee or charge, contact [email protected] within 30 days. We'll review documentation and respond.