How coordination actually works.
Direct answers to the questions we hear most. If yours isn't here, message us — we'll write it down, tell you what we can and can't do, and what it would cost.
No. We coordinate bookings and logistics based on your approvals, often through your preferred providers or platforms. We don't resell airline tickets and we're not an IATA-accredited travel agency.
No. We do not provide medical advice or care. Medical decisions are between clients and licensed providers. We coordinate travel and scheduling logistics only — flights, lodging, ground transport, appointment windows, interpreter coordination, and recovery-friendly accommodations.
Destinations, approximate dates, traveler count, preferences/constraints, and any time-critical schedule requirements. The more specific you can be on constraints (budget ceiling, must-arrive-by, must-depart-by), the faster we can present options.
Premium support tiers are available for eligible plans. Scope and availability depend on your plan. For emergencies during business hours, call +1 (832) 512-1642.
In some cases, yes — depending on group size and organizer needs. We scope and document the process up front, including any commission disclosures where applicable.
It depends on the service line. Corporate uses retainers ($500–$5,000/mo) or per-trip management ($50–$200 per traveler). Concierge runs as an annual membership ($1,500–$10,000) plus per-trip planning. Medical/Wellness is packaged ($1,000–$5,000 depending on complexity). Group is per-traveler or organizer contract. See pricing →
Yes. We coordinate domestic and international travel logistics. We are not an immigration firm and do not provide visa or immigration advice — for those, work with your licensed counsel and we'll coordinate the travel around their guidance.
Our goal is same business day for most inquiries (Mon–Fri, 9am–6pm Central). Active engagements with premium support tiers have faster guaranteed windows defined in your scope.